We've all been frustrated when trying to contact companies for questions and support. This doesn't have to be.
Hi Bryan, I enjoyed your column on contact pages. I'm the founder of the www.gethuman.com site, and we will soon be publishing and maintaining info about contact forms and email addresses. In addition to the contact us pages, there is of course the issue of *how* the contact actually works. Please see http://gethuman.com/kayak.html for my philosophy on this, for example.
This keeps us honest. It keeps us focused. Rather than adding a zillions features to Kayak, we refine it every week, trying to make the product simpler and simpler to use.