2004 Online Retail Study for Customer Focused Excellence

As featured on Friday's home page of Internet Retailer I'm proud to announce that Future Now has completed the 2004 Online Retailer Study for Customer Focused excellence.  A report that measures how well a website meets a customer's needs from the time a shopped identifies a product to be purchased. 

Read the entire 2004 Online Retailer Study for Customer Focused Excellence.

Also check out a highlight of the results at Internet Retailer.  You can also get a PDf of last year's study.