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When I get an email like this, I offer the person an opportunity to write an article with his viewpoints. I couldn't conclude much from the person's one paragraph response that you shared.

It's all too easy to want to write a scathing email in response, but then I remind myself, "Love your enemies, they won't know what hit them."

Can't say whether the person makes a valid point or not. The information doesn't provide enough. Keeping Groking.

Yvonne DiVita

I'm on your side...if I'm in a good mood. If I'm in a bad mood, he gets cancelled, no reply, forget it, who cares. Mostly I'm in a good mood, so I think giving people another chance is worth it. When I'm in a bad mood (headache, not enough sleep the night before, a meeting I HAVE to attend but don't WANT to), I do and say bad things. And that's why people deserve second chances...because sometimes they're just in a bad mood.

Conversion Rater

Nobody should be rewarded for being rude, so I'd most likely mention that I didn't appreciate the tone of the message, and then proceed to educate.

I've had numerous occasions when I've turned a rude user getting something for free into a paying customer based on showing them why the product or service in question was what they needed.

Dave Young

Lisa!....I mean Grok!
Welcome to the blogfest. I was hoping we'd hear from you soon.
Hey, the bat-dude can always re-subscribe under another email address.
And since it's YOUR ball, you can always pick it up and go home if you want.
Remember Wizard's First Rule.

Lisa T. Davis

Ok ... I'm reaching for that can of worms. A few weeks ago, Ira Glass (This American Life) had a provocative show on testosterone. Normally I don't give this hormone much thought, but anecdotal evidence to date suggests that men overwhelmingly favour termination with extreme prejudice in a situation like this. Every woman I've heard from prefers to start out making nice. Hmmmm.

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